my wife's account keeps on getting hacked. She has switched her password several times, but the person can change it also by having the security question sent to that persons phone or email address. How can we stop this

Yes, I'm human, I forgot my password, and then also forgot the answer to my security question, which leaves me up the creek, unless someone can come up with a way to actually contact a 'hotmail human'.  Do you think there is anyone out there?  Or is this simply a case of one machine talking to another, with no hope for a real person to pass an invisible cyber barrier?  Now, despite being an imperfect human, I'm not totally hapless because I managed to fill in the 'form' with recent contacts and email titles, but time after time again, no matter whom I try to contact, the whole thing is just thrown back to me.  OH for a real hotmail person to talk to!  It isn't going to happen is it?  Hotmail is just a massive michrochip, pre-programmed by aliens to send us all insane.  So, somewhere out in cyberspace hover messages from real human beings sent in good faith to this frustrated little soul who simply can't access them.  It's all my fault, I suppose.  Anyway, after my wingeing, can anyone help me? 

I can't sign into my hotmail account.  I have changed my password twice.  First, with the security question then with a link to my husbands account.  it didn't work.  I have tried on a different computer.  I have restarted the computer.  Everyone else in my family can access their accounts but I can't.  I need to get in.  I have important info in it.  Please help!!!!

Somehow my hotmail goes to Outlook.  I can access through Outlook, but not through hotmail.com.  Why did this happen? Does anybody understand this? Will it always be this way?  Does someone know what happened or has this happened to anybody else?
I had an MSN email account for years that was hacked into a year ago. I have filled out the online forms 50 times, but they can't verify it was my account because the hackers not only changed the password, but also the security question and contact phone number. I have proof it was my account, and I need it back for some emails I had on there for an upcoming court case. I have provided contacts, emails and everything else they should need to verify it was my account. Also, if you go to Spokeo email look up, and put in my hacked email address, it shows ME as the owner. Microsoft has been no help to me thus far. THIS HAS BEEN THE MOST FRUSTRATING THING I HAVE EVER GONE THROUGH.
I have been locked out of hotmail for a week.
Got an email today at my alternate email saying they had verified I was me, and gave me option to change password and security question.
I was sent to a site that looked like msn.
It asked me to enter my account name and password. Said need to send me a code. They did.
I put the code in. Next site saidmy credit card info didn't match.
Do they really ask for a credit card number?
I am concerned this is not really msn.
Many thanks,
Kathy jundt