I have tried logging into my hotmail address but it says someone else is using the email. As i created the email over 8 years ago i cant remember the security question etc, and keeps saying it will take up to 24 hours for me to just get rejected again!

I have rung numerous people, spoke on online chat, been all over the microsoft website and found absolutely nobody who can help me, its ridiculous!!!


My cousin is elderly and has received an email from Microsoft that he needs a security code and must get it in 7 days.  He has an old Hotmail account and cannot remember the password for his alias Hotmail account ( I don't think he ever even accessed the alias Hotmail account in all these years).  When he logs onto his alias Hotmail account and cannot remember his password he can't remember the answer to his security question either (the name of his pet).  And the phone number on his account (a landline, not cell phone) is not correct because he has since moved into a retirement home.  He is panicked and thinks he will lose access to his old Hotmail account in 7 days.  How can I or you help him with this?  Thank you.
I have received notification from Microsoft that I need to add a security code to my Hotmail email account.  However, I set up this account years ago and cannot remember the password for my alias Hotmail account where the security code has to be sent.  I also cannot remember how I answered my security question and the telephone number on the account is no longer valid.  I am 65 years old and afraid my Hotmail account will be closed in 5 days.  Please HELP.
Hi I recently had my iPhone restored and have forgotten my pass code and security question now my account is blocked I have filled in the form but stil they haven't got enough information. I desperately need it back as I have very important documents on there. Who can I speak to?
why cant msn step up and help , im so sick of not being able to change my security question keeps saying its going to send me a text or call my mobile which it never does , im very upset as some  scammers said they were Microsoft and asked me questions now I don't feel anything I have in msn is safe this is total rubbish why cant yous help me regain my msn to be able to change my security question .ive been on this site before with no help and your links that you send don't go anywhere except this yellow hand cursor just comes and clicks ,pleaseeeeeeeeeeeeeeeeeeeeeeeeee help me
My altnernative email is no longer active and i cannot answer my security question because i forgot the answer from years of never needing it. I have tried the verification questionnaire but my account has been locked and needs a verification code now. I have been passed on twice to the private support forum which has basically told me they'll investigate it or make a new email. I have paid preorders waiting on my email with codes on the email. I Need this email back. what can i do?