25th July 2013
Tried to sign in to account. 100% sure password was correct
Denied access saying "password incorrect" .Tried again , repeated message
Set up new address for "recovery"
Was sent a submission form with near impossible questions to answer EXACTLY like
subject and e mail of address of last mails sent and received.
I just don't carry contacts exact e mail address around in my head .
Sent original account up years ago and have moved house address three times since
so for example post code for new account doesnt match one on original account
Cant remember EXACTLY the answer I gave 8 years ago to the security question of who was first employer
although am 95% sure the answer format I gave is correct ( cant remember if I used the initials
or the full name of the company ,and if so whether or not left a space between the names)
Also set up one file/folder years ago but cant remember EXACT name ( ie did I leave space between the two names or not ?)
Now denied further attempts at recovery because have exceeded my limit of form submissions.
Have cleared my browser cache. Use Google Chrome , Windows 7 Mcafe and Mcafe site advisor
Has my account been hacked ?
How do I get back into my original e mail address ?
The stumbling block appears to be the Recovery Submission Form which as it is obviously processed by a computer needs to be 100% exact
A human would quickly see that the match is close enough . For example if I had originally put as an answer to the security question of previous employer "ImperialChemicalIndustries" but on the recovery submission form written it with spaces , a human
would spot the similarity/
The file folder which I haven't used for 7 years is something like Pierre Sauratte but it might be Pierre Sarautte
Help me please I need to access my account on a daily basis ..is there a human I can talk to ?
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