My kids got to know the answer to the security question. With this information, they can change the password and turn off web filtering. Please tell me how I can change the question or the answer to that question. (windows 7).
Hi there, I have a hotmail account, used solely as the email account for a facebook account. Sadly it has been hacked, I have tried now for 3 hours to get it back and so far no luck. I was directed to post here. So the hacker has changed the password and
the security question, so I went through the account recovery step and it asked me a serious of questions. Along the lines of, who have you sent emails to, subject of emails sent, xbox live account billing and my security question. Needing me to get a series
of them right or an automated system would even send off my account recovery request.
Sadly it has been a looooong time since I last logged into this account, but i dont think it would of matter anyway. I use it to store emails, not to send them. So going back along the line, I have never sent any emails, my xbox details I believe are associated with another account, (I have tried entering these the automated system turns me down.) And as mentioned earlier, my security question has been changed to one that I would have never of picked because I have never known the answer.
After calling Microsoft and trying to explain this to them (I dont think the people I spoke to understand the problem) as they repeatedly told me to do the account recovery but i explained the question dont allow me to do so. How am i meant to recover the account through sent emails when i have never sent them. I was told to come here. So whats my next step, I need to get this account back so i can move some stuff of then i would clear it and delete.
Sadly it has been a looooong time since I last logged into this account, but i dont think it would of matter anyway. I use it to store emails, not to send them. So going back along the line, I have never sent any emails, my xbox details I believe are associated with another account, (I have tried entering these the automated system turns me down.) And as mentioned earlier, my security question has been changed to one that I would have never of picked because I have never known the answer.
After calling Microsoft and trying to explain this to them (I dont think the people I spoke to understand the problem) as they repeatedly told me to do the account recovery but i explained the question dont allow me to do so. How am i meant to recover the account through sent emails when i have never sent them. I was told to come here. So whats my next step, I need to get this account back so i can move some stuff of then i would clear it and delete.
I am helping a friend whose husband recently had a stroke. He has been trying to sign on to his hotmail account and couldn't remember the password..so when asked to answer the security question he doesn't remember the answer that he had given.
Is there a way for him to contact you in some way so that you can provide him the help that he needs? I am really trying to help him and cannot find any answer that is totally the same situation. I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance
Is there a way for him to contact you in some way so that you can provide him the help that he needs? I am really trying to help him and cannot find any answer that is totally the same situation. I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance
I am helping a friend whose husband recently had a stroke. He has been trying to sign on to his hotmail account and couldn't remember the password..so when asked to answer the security question he doesn't remember the answer that he had given.
Is there a way for him to contact you in some way so that you can provide him the help that he needs? I am really trying to help him and cannot find any answer that is totally the same situation. I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance
Is there a way for him to contact you in some way so that you can provide him the help that he needs? I am really trying to help him and cannot find any answer that is totally the same situation. I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance
I am helping a friend whose husband recently had a stroke. He has been trying to sign on to his hotmail account and couldn't remember the password..so when asked to answer the security question he doesn't remember the answer that he had given.
Is there a way for him to contact you in some way so that you can provide him the help that he needs? I am really trying to help him and cannot find any answer that is totally the same situation. I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance
Is there a way for him to contact you in some way so that you can provide him the help that he needs? I am really trying to help him and cannot find any answer that is totally the same situation. I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance
...but keeps telling me to fill out a report. i have filled out 2 already, and i still cannot get back into my acct. i created my hotmail acct years ago, and for some reason, the security question isn't accepting my CORRECT ANSWER. your stupid program keeps telling me to fill out another request to get my acct back. i can log in, obviously, because it has the drop-down menu on the right to LOG BACK OUT. but, the message i get upon entering is "someone else may be using your acct". if i am able to LOG IN, then i don't think someone else is USING MY ACCT at the moment.
why ISN'T there a phone number contact for your NEW OUTLOOK EMAIL SERVICE? i'd much rather speak to a human being, than some pre-programmed machine. i'm not getting anywhere with it.
One of my hotmail/outlook accounts has been hacked (not the one I used to sign in to post this) .
When I sign in I get the message "It looks like someone else might be using your account".
Now looking through all the similar threads I have already done the following.
1) I have used my security question to change the password several times now.
2) I filled out the the account verification form a few times but it has been rejected. I ran out of attempts so I am waiting to try again after the 24 hrs have passed.
A question re filling out this form. Do the passwords that I have used the security question to reset to count towards the previous passwords used on the account? I don't want to be rejected because I am including these.
Secondly, although the form asks for the subject of recent messages and recipients I want to make it clear that I have not used the account to send any messages in a long time now. So I best not be rejected for leaving these boxes blank.
Above all what I want to know is that is whether this "someone else" still able to use MY account while I am having to go through all of this. If yes then I them to be IMMEDIATELY BLOCKED from the account like I am and have to go through the same process. If the hacker is still logged into my account I must say this is quite ridiculous.
I would appreciate a response as quick as possible. Thank you.
When I sign in I get the message "It looks like someone else might be using your account".
Now looking through all the similar threads I have already done the following.
1) I have used my security question to change the password several times now.
2) I filled out the the account verification form a few times but it has been rejected. I ran out of attempts so I am waiting to try again after the 24 hrs have passed.
A question re filling out this form. Do the passwords that I have used the security question to reset to count towards the previous passwords used on the account? I don't want to be rejected because I am including these.
Secondly, although the form asks for the subject of recent messages and recipients I want to make it clear that I have not used the account to send any messages in a long time now. So I best not be rejected for leaving these boxes blank.
Above all what I want to know is that is whether this "someone else" still able to use MY account while I am having to go through all of this. If yes then I them to be IMMEDIATELY BLOCKED from the account like I am and have to go through the same process. If the hacker is still logged into my account I must say this is quite ridiculous.
I would appreciate a response as quick as possible. Thank you.
my email password was changed, so is the security question and the alternative email address. I am unable to recover the account. Emails are being sent to my contacts. Don't know what else to do.
My account was *** Email address is removed for privacy *** , it tried password reset but failed I was able to prove my ownership of my account because I did not put security question also Im not aware what was the last e-mail that was sent to that account and the account was inactive for about 7 months now. I just need to recover my old e-mails for my work.
hope you guyz can help me with this .
thanks
Have had my hotmail account hacked in march and can't get back into my account. I have forgotten the answer to my security question as I have ME ( chronic fatigue). I have entered thousands of online competitions so am missing out if I win. Computer
now saying cant connect to the Internet. Any suggestions even my password has been changed by the hackers. Thanks
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