I had an MSN email account for years that was hacked into a year ago. I have filled out the online forms 50 times, but they can't verify it was my account because the hackers not only changed the password, but also the security question and contact phone
number. I have proof it was my account, and I need it back for some emails I had on there for an upcoming court case. I have provided contacts, emails and everything else they should need to verify it was my account. Also, if you go to Spokeo email look up,
and put in my hacked email address, it shows ME as the owner. Microsoft has been no help to me thus far. THIS HAS BEEN THE MOST FRUSTRATING THING I HAVE EVER GONE THROUGH.
I have followed the steps in the below post to get my account unlocked to no avail. I have also contacted xbox live support and they could not figure out how to unblock it and advised me to post on these help forums as they think it was related to a hotmail
issue. The account I cannot access is (Removed for security reasons).
Thanks
Hi,
My mother has an e-mail address linked to Hotmail, which she no longer can access due to not remembering her password.
The alternate e-mail address is no longer valid, and the password can't be sent there - and she can't fill out the security form with enough information; she could provide her name, birth date and zip code which apparently wasn't enough. If there are other
fields that must be filled out, you have to mark these and not list them all as optional. She doesn't use this account but for logging into her World of Warcraft account; she doesn't send or receive e-mails on it, or, if she does, she doesn't remember who
sent them or why - and she doesn't have an Xbox or any credit card linked to this account - all in all, she's helpless in the process of renewing her password and regain access to her account; why can't she use the security questions she provided when she
created the account initially any longer, since it was changed to Microsoft ID or whatever? That's plain ridiculous.
She doesn't use this account to receive or send e-mails, as I wrote she only uses it to log onto other services. Then she was forced to change her password upon turning her account into a Microsoft ID (or something like that according to her?) and now
it doesn't work to log in with the password she provided. The current security form doesn't work for her and we need to be able to get access to her account again. Please answer as soon as possible.
Since I assume you will need the e-mail address in question, you will need to contact me privately by e-mailing me a response since I can't email this question anywhere (which is also stupid - I was forced to log in to ask my question, and if you have
to ask a question on how to work something out by providing a password which you don't have, you can't even ask for help. Lucky she has me around to ask for her, since that setup is idiotic.) and I don't want to list it out in the open due to the enormous
amount of real hackers around the world (when she tries to log into her account it says she's tried too many passwords too many times to be able to log in).
I apologize for any rudeness, but I'm just amazed at how incredibly lacking the service is and hope this can be sorted out somehow, rather sooner than later.
I am getting e mails every 30 seconds from Gaza security in my junk mail. How do I stop this?
for several days now, both on my laptop at home and on other peoples machines, elsewhere in the area, i have found it almost impossible to use hotmail. It seems that every time i try to carry out a task, whether it is opening an email or sending one, i
lose connection with hotmail-- including losing the email i have just typed. sometimes i get a very small window of opportunity and i think "maybe its fixed now" and as soon as i do that the connectivity goes again.
I have carried out all the suggestions i have seen in the forum for clearing and cleaning the machine and its history, i have signed in using various browsersand nothing has restored hotmail to its previously trouble free performance.
is this a local issue ? it cannot be merely my laptop as it has happened on other machines i have tried.or is it possible that my account is corrupted in some way ?
i would rather keep the account that i have for a range of reasons but is this loss of connectivity going ot be a constant problem from now on?
i have just remembered something which may be relevant. i have btinternet plus security and a recent mcaffee update made it impossible for me to get onto the internet. so the internet plus security had to be uninstalled ( i still have the Mcaffee though) . this problem with hotmail seems to have started round about that time. might there be a link do you think?
I have carried out all the suggestions i have seen in the forum for clearing and cleaning the machine and its history, i have signed in using various browsersand nothing has restored hotmail to its previously trouble free performance.
is this a local issue ? it cannot be merely my laptop as it has happened on other machines i have tried.or is it possible that my account is corrupted in some way ?
i would rather keep the account that i have for a range of reasons but is this loss of connectivity going ot be a constant problem from now on?
i have just remembered something which may be relevant. i have btinternet plus security and a recent mcaffee update made it impossible for me to get onto the internet. so the internet plus security had to be uninstalled ( i still have the Mcaffee though) . this problem with hotmail seems to have started round about that time. might there be a link do you think?
I am trying to recover my hotmail account I received this message
I have looked into your issue and it appears that you will have to go through Microsoft account recovery to regain access to your account.
Please understand that we take the security of your account very seriously. You will have to go through a process to prove that you are the rightful owner of the account.
I know that this is very frustrating since there is no other way for a customer to prove his ownership of a particular account but to go through the Microsoft account recovery process. Kindly follow the instructions the previous agents have provided.
Please try to provide as much accurate information as you can about your account every time you answer the questionnaire to make sure you pass. Our system may escalate your issue after a few attempts.
Thank you very much,
Lean_O.
Where is the link to continue the process to the account recovery process.
Please help!! I need this account back I'm desperate my job depends on it!!!
Thanks
I have been sent an email claiming to be from Hotmail telling me that my account will be blocked because I have sent too many emails which is nonsense unless someone has hacked into my account. How do I find out if this email is a scam?
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We are sending this e-mail to inform you that your e-mail account has excedeed it's sending and receiving limit in the last 7 days.
Due to this , we have to suspend your account in order to prevent unwanted bots and spyware using our customer's accounts.
In order to verify your account and lift the suspenion limit, please verify your account information on the link below:
http://www.hotmail.com/msn-unsuspend-account/*** Email address is removed for privacy ***/index-9430-fx25
The limit applied on your account will be lifted as soon as you verify your account.
After verification , you may use your e-mail account as usual.
Microsoft Account Security Team.
© Hotmail 2012 - E-mail security [Anti-Malware Team]
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Thanks
Martin
My e-mail address has been hacked: It is: *** Email address is removed for privacy ***
my alternate addresses are: *** Email address is removed for privacy *** and *** Email address is removed for privacy ***
I was sent an e-mail that said security has been verified but this did not work when I tried to reset my password.
I was also given a code that did not work: 7259353
My case # is: 1183053187
I have spent 4 days trying to resolve this, please help me.
Thanks very much--
Mary Coyle
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