Emails being silently dropped by hotmail and outlook.com

19. October 2013 · Write a comment · Categories: livemail · Tags: , ,
Hi emails from my email server are being received both by outlook and hotmail.com, however they are being dropped and do not reach the inbox or junkmail. I know this as it is all clear on the server side and it says it has been received by hotmail and outlook respectively.

When I add the email to a safelist the email comes through normally. Can you please help me solve this issue as it will impact my busienss very negatively and is pushing my launch date back now until this gets solved!

Emails being silently dropped by hotmail and outlook.com

19. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hi emails from my email server are being received both by outlook and hotmail.com, however they are being dropped and do not reach the inbox or junkmail. I know this as it is all clear on the server side and it says it has been received by hotmail and outlook respectively.

When I add the email to a safelist the email comes through normally. Can you please help me solve this issue as it will impact my busienss very negatively and is pushing my launch date back now until this gets solved!

Server side rules

02. November 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,
Good Afternoon

We are using outlook 2011, 14.2.3
i was using a client side rule to move a message once it arrives.
Now that we are using office 365 i can no longer create a client side rule to move a message, so i created a server side rule to do the same thing.
That worked fine, however this was just a test.
so i disabled (not deleted)the rule within outlook 2011 and the next time i went into tools Menu, rules
The rule had disappeared, very odd.

Any ideas where this rule went?

Thanks

A secure connection cannot be established with the server autodiscover.ourcompanyname.com Do you want to continue

29. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,
We recently Upgraded from Entourage 2008 to Outlook for Mac 2011. Migration went fine for all 50 users. I went to replace one users mac and the new mac gives this error. I have noticed 2 other desktops I just setup are also giving this error. No laptops I just setup are giving this error. All macs use the same image regardless if they are a laptop or desktop. 

I found in another thread on here to uncheck use SSL. Everyone has this checked.
I also found something server side. If it was server side wouldn't everyone be having this issue?

I'm puzzled.

How can I get Outlook to notify me when I have messages in a folder that exchange has placed mail in that isn’t my inbox?

15. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,
I use rule to seperate out my email messages, some of these are server side, some are outlook, but if I have a message moved to a folder when it arrives I don't receive an alert. I have just switched from Windows and this is not how that runs in MS Office for windows.

Thanks,
-Derrick