after use SMS code to reset my password but i still can’t access my email because it needs to use alternative email to verify again.

02. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
my aunt call me to help because she lost access to her's email, so I tried to use her mobile phone to reset the password but after reset the password, then tried to access her email but hotmail still show that it needs to verify again with her alternative email which has been hacked before this account. So how can i verify within this email. I don't understand it looks very strange. if SMS code can not help me to reset my password and access my email why u putting this option because i still need alternative email anyway.

"SMS services aren’t available in your area"

17. July 2012 · Write a comment · Categories: Hotmail · Tags: , , , , , , ,

Received SMS code to my mobile phone months ago to set up alerts; confirmed activation in devices page.

 

Keep getting the same message when I check my phone number settings in Live:

 

"SMS services aren't available in your area".

 

If I originally received set up code via SMS, why can't I receive SMS alerts from Hotmail ?

 

Can anyone help, thanks !