When I look at "view message source" all generated sender names and subjects start with "=?UTF-8?".
I initiated 3 new message rules under sweep/manage rules and wrote "Delete messages if (subject/sender's name/address) contains UTF-8" ,but the spam emails show up the next day...new fictitious sender(starting=?UTF-8?),new fictitious subject(starting=?UTF-8?),new fictitious xxxxx.com "recieved from".
How can I totally block spam from this sender (always 3 emails at a time )? I can't block cloudstorage.com.au or dctwo.com.au either! Please help!
Sorry about this.
I'm writing this on behalf of my brother, he suffers with Asperger's Syndrome. He had an old email address that he'd cleared and left to delete, this has been hacked and friends and family in his address book are receiving spam emails. Part of his condition makes him less trusting than the majority of us so most of his security information was made up, some of which he can remember, but not enough to be able to recover the account using the account recovery form. This is causing him some considerable distress, he's unable to sleep and just wants the account deleted.
I really could do with some help with this one as I hate seeing him like this. Temporarily I've told him that Microsoft are looking into it and have frozen the account just so he can get some peace but as soon as someone else receives a spam email he'll know it's not dealt with.
I called Microsoft Customer Service UK, they were reluctant to help but said they would pass my information to the Microsoft Escalation team, it's been two days and no call as yet.
Please help.
I deactivates the account and deleted it from all devices. Anyway, I found out the next day that it was still sending out these emails and I dont know what to do to fix it. I have closed the account so it should have been shut down.
Can anyone help? I don't want this account out there and I also want it to stop being used to send spam links
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