Hello. I am using a new iMac and Mac Book Pro and Outlook is freezing once opened and going to do the first send and receive. This happens on both machines (showing the spinning beach ball, also known as the spinning rainbow pinwheel of death). I have
POP3 accounts on both, multiple accounts (all work related) on the iMac and just 2 (work related also) on the Mac Book Pro. I have never had this sort of issue before even when using entourage before upgrading. All software is up to date for both mac and office
on both machines. I have tried rebuilding the database and other threads i have found but nothing has worked. Firewall is off also. I'm not using Exchange either. Running out of ideas and need to get this sorted ASAP.
Anyone have the same issues and have a solution for this?
I'm having a continual problem with Outlook locking up and displaying the spinning beach ball. This will occur at random 10-20 times a day, and will lock Outlook up for anywhere from 15 seconds to 5 minutes. The system starts frantic disk activity at
the same time- activity monitor shows disk write traffic maxing out the drive, and the system itself often becomes somewhat unresponsive for the entire time.
My Inbox has only about 40 messages in it and I have rebuilt the database.
Hi folks,
I have 6 shared calendars open and with this - I get the spinning beach ball approx every 15 secs and I'm unable to do ANYTHING for around 5 secs. It's rendering Outlook unusable for me.'
I followed some advice in another thread to try and isolate the issue - 5 or 6 steps ranging from deleting preferences .plist files to selectively removing Office-specific files but none of them positively affected the situation.
I stumbled across the workaround (to remove all shared calendars) after noticing that Outlook was downloading calendar data from most of the calendars very frequently and repetitively (i.e., I can't imagine changes at the frequency that was occurring).
However - I still need access to these shared calendars - so looking for advise on how to resolve this issue.
Thanks!
Tony.
I get a spinning beach ball when I enter contacts from mail or calendar in Outlook (Office 2011). It hangs for 20 to 30 seconds and then I can search contacts. Any thoughts?
In my office I have 3 Macbook Airs (Bought with Lion pre-installed), all using Outlook 2011 with Exchange. All three of them have an issue where they will hang for 30+ seconds every few minutes (showing the spinning beach ball, also known as the spinning rainbow pinwheel of death), although one has it less frequently. I have scoured the web to find a solution but of everything I've tried nothing has solved it.
The setup:
All three Macbook air computers, all with Lion OS X Installed and Office for Mac 2011 and update 14.2.4
Our exchange setup is as follows:
User 1 has access to their own mailbox as well as our technical support inbox, our filed mail and main company inbox and User 2's inbox.
User 2 has access to their own mailbox as well as our technical support inbox, our filed mail and main company inbox and User 1's inbox.
User 3 has access to their own mailbox as well as our filed mail and main company inbox
These are set up using ‘Delegates’
As it stands, the inboxes for the accounts are as follows:
Technical support inbox:
Several subfolders with 20-30 emails in.
Filed mail:
Important mail with 2000+ emails in various different folders.
Main company inbox:
Important mail with 1000+ emails in various different folders.
User 1, 2 and 3's Inbox:
Several subfolders with 20-30 emails in.
The Problem:
When using outlook on a day to day basis it hangs every minute or so for 30+ seconds, which has gone up to 15 minutes at points.
During the ‘frozen’ time, mdworker, mdworker32 and Microsoft Database Daemon all take it in turns to use 90% or more of the CPU until outlook unfreezes and becomes usable, at which point these processes disappear.
Looking into this, I found that the mdworker files are associated with spotlight, Lion’s inbuilt search feature, so looked into that issue and, as a result, we have removed all non-essential emails, deleted the local caches for all the mailboxes and re-synced the mail from the server and currently stand at a bare minimum of email numbers (So we cannot remove any more and the local copies are accurate) in an attempt to reduce the amount that spotlight is indexing.
Things I have tried to solve the issues we are experiencing:
Everything detailed in this KB: http://support.microsoft.com/kb/2409331
- Nothing helped the issue.
Re-creating the identity several times (deleting and starting again)
- This did nothing except cause long wait times whilst mail downloaded
Testing on a new user account (http://support.microsoft.com/kb/2439218)
- The hangs lessened but returned to full force soon after.
Removing spotlight’s indexing files (Microsoft Office.mdImporter)
- Seemed to solve the problem but disabled the search functionality of outlook, which is required.
Telling spotlight not to index the Microsoft data folders
- Didn’t seem to help the issue but made some files un-searchable
Removing all non-necessary emails and re-syncing the accounts to the server
- Didn’t seem to help
Removing the mdimporter has so far been the only ‘succcessful’ solution in stopping the hangs but the lack of search functionality means that it is not a viable solution to the problem. It would seem that the issue is Spotlight’s indexing features that do not work entirely with outlook but I cannot see a solution without disabling it, which just isn’t viable.
Has anyone got any other solutions?
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