Skydrive only shows 7Gb of storage days after a purchase for the 27GB upgrade

07. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I just verified that the user's credit card has a $10 transaction via the Microsoft online support chat. The Manage Storage page shows only 7GB of storage.   The user assumed that the upgrade was complete, because the credit card had been charged, so the user used the Mac app to sync 23Gb of data to Skydrive.  After a day or so the Mac app said the sync was complete.  HOWEVER, Skydrive.com doesn't show the data.   The user put the local sync folders in the user's root folder on the Mac during the app installation, then moved the data to the folders for syncing/uploading.  New files created on Skydrive.com do not sync to the user's local folders either.

Why does Manage storage only show 7GB and where is the data?


Help!