Mail rejected from my domain to hotmail/outlook. Using submission form, not getting any action or even acknowledgement

30. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

  I'm really having a problem getting of of Hotmail's email blacklist.  Last week, individual, person-to-person emails started getting bounced from our domain with the following message:

*** Email address is removed for privacy ***
SNT0-MC3-F26.Snt0.hotmail.com #550 SC-002 (SNT0-MC3-F26) Unfortunately, messages from 184.81.242.98 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. ##

 We had just suffered a minor infection with a botnet rootkit, which resulted in   us being put on several popular email blacklists, although we do not think any SPAM was actually sent from our domain.  The problem was quickly corrected, and we were cleared from all of the blacklists, except Hotmail. 

 Researching the problem, I found this reporting page: https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&wa=wsignin1.0

 

 Which I have carefully filled out three times now.   There is never any kind of response or acknowledgement the submission has been received by anyone.  And the blacklist is not being removed. 

  My email server is completely legit, there are no problems with my DNS. I have an SPF record. We do not use any mailing lists, or send any unsolicited mail. All of the emails in question are from a legitimate, verifiable email address, to a single legitimate verifiable email address. So, I have no idea why we would be generating a "name space mining" error. I'm not really even sure what that is.

 

 It seem that this is the forum  to discuss these sorts of problems, but the responses I've seen to others with similar problems seem to be mostly form-responses.   Is there any other way to contact Microsoft about this matter?

 

Thanks

Jim Helfer

*** Email address is removed for privacy ***

 

cannot access hotmail even though password correct

25. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
25th July 2013 
Tried to sign in to account. 100% sure password was correct
Denied access saying "password incorrect" .Tried again , repeated message 
Set up new address for "recovery"
Was sent a submission form with near impossible questions to answer EXACTLY like
subject and e mail of address of last mails sent and received.
I just don't carry contacts exact e mail address around in my head .

Sent original account up years ago and have moved house address three times since
so for example post code for new account doesnt match one on original account
Cant remember EXACTLY the answer I gave 8 years ago to the security question of who was first employer
although am 95% sure the answer format I gave is correct ( cant remember if I used the initials 
or the full name of the company ,and if so whether or not left a space between the names)
Also set up one file/folder years ago but cant remember EXACT name ( ie did I leave space between the two names or not ?)
Now denied further attempts at recovery because have exceeded my limit of form submissions.
Have cleared my browser cache. Use Google Chrome , Windows 7 Mcafe and Mcafe site advisor

Has my account been hacked ?

How do I get back into my original e mail address ?
The stumbling block appears to be the Recovery Submission Form which as it is obviously processed by a computer needs to be 100% exact
A human would quickly see that the match is close enough . For example if I had originally put as an answer to the security question of previous employer "ImperialChemicalIndustries" but on the recovery submission form written it with spaces , a human would spot the similarity/
The file folder which I haven't used for 7 years is something like Pierre Sauratte  but it might be Pierre Sarautte 

Help me please I need to access my account on a daily basis ..is there a human I can talk to ?