Emails from trusted sources going into junk mail

11. February 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hello there

I am a long standing subscriber to Hotmail - I have a business which I have a website for, all emails sent from the domain of my website go automatically into the junk folder when I send test emails to Hotmail accounts. This seems to be the case for any new domains, as I've set up other sites previously and have had the same problem, as have colleagues.

My business is based in the labor market and I will only be contacting clients with whom I have had previous dealings and will under no circumstances be sending out blanket emails. It looks extremely unprofessional for my emails to appear in the junk folder. 

What is the criteria for emails to be filtered into junk and how would I procure my emails not be to be sent into Hotmail junk folders? 

Many thanks for your help.

Raj


All emails before May 2011 were deleted for some reason.

10. June 2012 · Write a comment · Categories: Hotmail · Tags: , , , , , ,
I am a paying subscriber to Hotmail Plus.  I've had the account since 2008.

Today I went to check for an email back in 2010 only to realize that all emails before May 2011 no longer existed.

Where did they go and why?

This is a paid for service... not just some free Yahoo/Gmail account.  Therefore only a year worth of email storage is unacceptable.

Please retrieve them or I will be forced to find another email service.