Last year I signed up for a one year Windows support program at $200 for the year. This year I was prompted to renew but the renewal charge was stated to be $200 a month, even suggesting that that was what I had been paying through my AMEX card. That is not what I paid. So I was cancelled for not agreeing to the 12 times higher price. Why the confusion?
In my desktop Outlook I could get Jewish, Islamic and Christian holidays. How can I get this in Hotmail and, by extension, on my Windows phone? Why hasn't Microsoft support answered this?
I am so upset, angry and frustrated right now. I signed into Hotmail and found not one single email from over 10yrs apart from a 'Welcome to Hotmail email'. I had forgotten my password and needed to reset it, it was all very straightforward and then I find NO EMAILS! I hadn't used my account for a bit as I was hospitalised for a serious medical condition. I have lost emails from loved ones who have died during the bushfires to personal emails that I really wished to keep. It is not upgraded to outlook, it is still under Windows Live - Hotmail so the Outlook upgrade is not the issue.

I am devastated by this loss and as someone who traveled extensively backpacking and on working holiday programs / volunteering internationally, it was always seen as a 'safe' option to photocopy all your documents like passport, visas, immunisations, qualifications, flight details / information, accommodations, program fees / information, birth certificate and various other important things and email them to yourself. Microsoft was seen as a trustworthy company to use an email service that could be accessed globally, well-known with a great reputation.

Now my trust in Microsoft has been completely destroyed, I wouldn't be as upset if:
  • my account had been deleted because at least then I would be more confident my information isn't being used for fraudulent purposes
  • the inability to find any support contact information for Microsoft let alone their complaints service
  • The fact I did not receiving any responses from their feedback form and finally to how I was treated by their chat support at Microsoft.

I was horrified at how I was treated and as someone who has previously worked as a senior tech, this is NOT how tech supports their customers. Yes Windows Live - Hotmail is a free service, HOWEVER, I purchase their products, if I didn't I would be using a Mac. I have paid insane prices for Office and various other software programs so I deserve to be treated with respect. I have spent tens of thousands of dollars on Microsoft since I owned my first PC many years ago but it shouldn't matter how much I have spent, even if I only bought a PC and I am running Windows, I still PAID for it so I deserve to be treated like a valued customer.

I have never hated Microsoft but right now after losing all my cherished emails, files and photos that were stored using a trusted company, I have lost faith in them. I spent hours trying to find information to resolve this issue and every contact page took me to somewhere else or some other page that was not relevant. 

I want to be assured if they can't retrieve my emails and my detailed information where someone could fake their identity will not fall into the wrong hands. I am devastated by the loss of many cherished documents let alone the identity information that is no longer there either.


On the off chance someone can actually resolve my issue or at least explain to me why it can't be resolved I would really appreciate it! Sorry for the massive vent, like I said I can't even remember the last time I was this mad. Thanks again though for hearing me out, it is greatly appreciated.




 We have updated our PC from a Gateway with Windows XP  to a Dell with Windows 7 and have been unable to access our Windows Live e-mail for 2 days. (Hotmail account still works but this is not the account I use for my home business.) When calling tech support as directed by our internet provider, we are told that since we have one of the "old free accounts" there is no tech support available to us! We were directed to this site. Wow! What have we missed?

 

Server Error 3204 is given every time e-mail is checked on Windows Live Mail. The last time it worked was December 26th. Internet provider is Century Link.

Does Outlook for Mac support the email "flagging" option if the computer is not running Windows?  (I am thinking of buying my first Mac laptop, and I'd like to be able to use this option, which my current laptop, a Windows system, supports.)
I cannot get into my email (windows live) when I click on the icon on my desktop. It shows the hourglass for a few seconds and then it stops. I can get into my email through my provider's web site, so they said it was a Microsoft problem. When I called microsoft, the microsoft person sent me to the support page that only suggested we change our password. Ths was done successfully, but we still can't access email through the windows live icon. Can someone please help us with this?
I am in desperate need of support because my email was hacked on  Friday, December 21,  2012 .  I cannot reset my account because I don't remember the telephone number associated with my account.  The email which was compromised is **Remove for privacy**.  Please help me because I am so worried about the access that the hacker has to account.  All of my statements, bills and information comes through that email. Thank you. 
I have received a message from moderator Merelyn_U , but I can't reply? He/she sent information to me on the 23 Dec, saying to go to MS support and follow info, however I have done all this and was waiting for an answer to this. I have just received another email on the 26 Dec, telling me to do the same, I am very puzzled?
Mon compte s'est fait pirater. Mon oncle l'avait créé à l'époque ( Il y a 6 ou 7 ans ) et je ne sais pas quelles informations il avait entrées à la création de celui-ci. Comment puis-je récupérer mon compte ? L'adresse courriel de sécurité qui est inscrite dans le formulaire n'est plus active. J'écris à l'aide du compte de mon copain. Puis-je communiquer avec quelqu'un du support technique pour répondre à d'autres questions que celles du formulaire de récupération auquel aucun des champs ne peut être rempli ? 

J'ai su que j'ai été piraté quand mon copain a reçu un courriel de mon adresse en anglais voulant lui vendre quelque chose. Depuis, je ne peux plus accéder mon compte. Je tiens beaucoup à celui-ci. SVP faites quelque chose !

Merci !