I am devastated by this loss and as someone who traveled extensively backpacking and on working holiday programs / volunteering internationally, it was always seen as a 'safe' option to photocopy all your documents like passport, visas, immunisations, qualifications, flight details / information, accommodations, program fees / information, birth certificate and various other important things and email them to yourself. Microsoft was seen as a trustworthy company to use an email service that could be accessed globally, well-known with a great reputation.
Now my trust in Microsoft has been completely destroyed, I wouldn't be as upset if:
- my account had been deleted because at least then I would be more confident my information isn't being used for fraudulent purposes
- the inability to find any support contact information for Microsoft let alone their complaints service
- The fact I did not receiving any responses from their feedback form and finally to how I was treated by their chat support at Microsoft.
I was horrified at how I was treated and as someone who has previously worked as a senior tech, this is NOT how tech supports their customers. Yes Windows Live - Hotmail is a free service, HOWEVER, I purchase their products, if I didn't I would be using a Mac. I have paid insane prices for Office and various other software programs so I deserve to be treated with respect. I have spent tens of thousands of dollars on Microsoft since I owned my first PC many years ago but it shouldn't matter how much I have spent, even if I only bought a PC and I am running Windows, I still PAID for it so I deserve to be treated like a valued customer.
I have never hated Microsoft but right now after losing all my cherished emails, files and photos that were stored using a trusted company, I have lost faith in them. I spent hours trying to find information to resolve this issue and every contact page took me to somewhere else or some other page that was not relevant.
I want to be assured if they can't retrieve my emails and my detailed information where someone could fake their identity will not fall into the wrong hands. I am devastated by the loss of many cherished documents let alone the identity information that is no longer there either.
On the off chance someone can actually resolve my issue or at least explain to me why it can't be resolved I would really appreciate it! Sorry for the massive vent, like I said I can't even remember the last time I was this mad. Thanks again though for hearing me out, it is greatly appreciated.
We have updated our PC from a Gateway with Windows XP to a Dell with Windows 7 and have been unable to access our Windows Live e-mail for 2 days. (Hotmail account still works but this is not the account I use for my home business.) When calling tech support as directed by our internet provider, we are told that since we have one of the "old free accounts" there is no tech support available to us! We were directed to this site. Wow! What have we missed?
Server Error 3204 is given every time e-mail is checked on Windows Live Mail. The last time it worked was December 26th. Internet provider is Century Link.
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