lost e-mails after upgrading to Outlook.com

01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I posted earlier regarding my lost e-mails after upgrading to Outlook.com last week, but so far, the only response I received is this:

"Dear Scott_YS, 
Your issue has been escalated and you will be provided with additional help by one of our support agents. Please click on the URL below to view your issue https://support.microsoft.com/oas/default.aspx?tp=il&incno=1218372794&tenant=WOL&sd=winlive."

For a week, no support agents have come in my way to help, and I am getting desperate to get my e-mails back as soon as possible. 

Can someone please do something productive to restore my e-mails, instead of just messaging me the exact same response that 'your issue has been escalated'?




I am re-posting my previous post here, so some other forum moderators or support agents can read it as well:

-

Like many people posting to this forum, my account's e-mails have been deleted after upgrading to Outlook.com.

I read the moderator's replies, so I am answering those questions being asked.


· Impacted account

- *** Email address is removed for privacy ***


· When was the account switched to Outlook.com?

- today (September 25, 2013)


· Did the data loss occur right after Outlook.com upgrade or was the data still there for a brief time?

- right after Outlook.com upgrade


· Did you have issues logging in before noticing data loss – did you have to reset his/her password?

- yes, I had to reset the password when I tried to log in; asked me to confirm codes sent to my mobile phone


· Did you click on any link before the issue occurred?

- no


· Did you try to deactivate/close before the issue occurred?

- yes, without realizing what deactivate would do, I clicked 'deactivate'


· When was the last time you logged into your account?

- 2 days ago


· Description of the data lost (all messages before a date, date ranges, estimated number etc.)

- more than 1000 e-mails, over 10 or more yaers


· Do you have folders? Are they nested? Is the mail missing from the inbox or a folder?

- no, I did not have folders


· Are you seeing the missing mails on a mobile device or the web UI, or a mail client program

- 3 e-mails sent to my iPhone mail app are still being seen



A fast solution would be very appreciated.

Hello, All my emails from inbox have disappeared today July the 13t

18. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Dear Alden D.

Thank you for your emai but nobody provided additional help to me.  Your support agents should respond ASAP and tell me what is going on!
I'm afraid to use Outlook because my valuable emails can disappear at any time.

Look forward to hearing from you.

Alexander Buyalsky