I been try for a few times to cover back my previous hotmail but the support team keeps said that the information given is not enough and suggest me to open up a new account. What can i do now? some of the email inside is important to me, i need to get it back.
 I been try for a few times to cover back my previous hotmail but the support team keeps said that the information given is not enough and suggest me to open up a new account. What can i do now? some of the email inside is important to me, i need to get it back.
Hi,

I see this error when I try to login to skydrive that my account has been shutdown/temporarily taken offline.When I contacted the support team, they said nothing was wrong with the content I stored and it should be a technical glitch.I tried several times later but I still get the account shutdown error, can someone please help.It is pretty urgent.
ID : SRX1218665
Here is the reply from the support team : 

Hello,

We have received a recent request to reactivate your account, however, when we checked we noticed that your account does not appear to be closed. We have also reexamined the content and have determined that the files are not in violation of the Microsoft COC or TOU
If you are still unable to access the account there may be a technical issue with it. You can contact the technical support team at http://answers.microsoft.com/ 


Sincerely,
Richard 
Online Safety Team

Hi

 

I was looking at my phone on Friday morning and noticed that all my phone numbers had reverted to being displayed as only numbers and not as 'names'. I thought this meant that my phone had lost the contacts but it turned out that Hotmail (with which I sync my phone contacts) had 'disappeared' all my contacts. Over 200 contacts that I had built up over 15 or so years as a Hotmail user, both social and business contacts, just disappeared. I have tried contacting Hotmail support by email but they first said that the contacts had been deleted more than 30 days ago, which was untrue - they were present before 9am on Friday and then disappeared around 10am.

 

When I pointed this out to the email support team they suggested that the contacts had been deleted because my account had been inactive for more than 365 days. This was also untrue because I use my Hotmail account for both social and business purposes almost every day. I also pay an annual subscription for extra storage which should at least indicate that I am likely to use the account. When I stated to the support team that I had used my account actively and very recently they simply stated that "Based on the investigation, we didn't find deleted contacts at our end. Therefore, we cannot retrieve any contact as it appears that they're not deleted". Well clearly they have been deleted or hidden or disappeared or something - whatever you call it. BTW - they cannot be restored or retrieved by me from the People page of Outlook (which I tried initially, of course).

 

I have seen elsewhere on this forum that some people have provided MS with their details and that their contacts have been retrieved for them - I would be so grateful if someone could help me in this way. I have been in tears a couple of times this weekend just thinking about the work involved in gathering all this data and the loss of all the information.

 

Many thanks, if you can help me.

Carla

 


 

I have been trying to get help resolving the same problem for three days.  I submitted a service ticket and got this response:

Microsoft Customer Support (removed for security purposes)
Sent: Thursday, August 22, 2013 12:55 PM
To: (removed for security purposes)

Subject: RE: (removed for security purposes) - Windows Live Hotmail 

Hello,
We have received a recent request to reactivate your account, however, when we checked we noticed that your account was already active.  Due to the account not being blocked we are closing this case as resolved.  If you need help with Outlook.com or other Microsoft products please visit http://answers.microsoft.com/en-us .

Sincerely,
Chenee
Online Safety Team



But I still cannot login to my email. I continue to get the same message, It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.”
Hi

I am trying email the support team however every navigation that I take that is the appropriate choices only goes in circles.

It ends up at the main support option page...

How do I email directly my account queries.

My account is a Microsoft Outlook.com problem. Non-mobile.