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Windows 8.1 Skydrive App creates empty folers and cannot sync with cloude store

26. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: error message, sync

Every time I try to start SkyDrive in windows 8.1 it does this: It creates a new SkyDrive folder. No files are ever synced with the cloude store.

Q: are you sign in on your 8.1 SkyDrive using your Microsoft account?

A:yes
Q: Can you confirm if the SkyDrive Sync Engine continues to run and doesn’t continue to crash? Go to Task Manager and ensure "Sky Drive Sync Engine Host" process is running.
A: No
Q: Can you confirm if the SkyDrive app is giving an error message? To check it, just launch the SkyDrive app and look for errors at the top right corner of the screen. Top right corner error is a link that opens the “Progress” view page.
A: No error message. Only the message: There are no files or folders in this view.
Q: Have you tried uploading some files via web SkyDrive? Are they synching down to your computer?
A: Nothing is downloaded to computer
Q: Any SkyDrive icon in Windows system tray you can Right click on to choose Settings?

A: No

Q: Confirm that the SkyDrive Sync Engine continues to run and doesn’t continue to crash. Go to Task Manager, ensure "Sky Drive Sync Engine Host" process is running.

A: I do not have the sky drive sync engine host process running and I also have been unable to sync Skydrive. Is there a way to fix this?
Q: When viewing through the SkyDrive Desktop (File explorer view): Click on the SkyDrive node and look for any icons that indicate errors (i.e., yellow triage, red x). If there’s an error icon, look for the error at the bottom of the file explorer window, or right click on the SkyDrive, and then select View error which opens the modern SkyDrive app "Progress" view page.

A: I can’t se any icons at all. Directory is empty
Q: can you please confirm what is your operating system?

A: Windwos Pro 8.1
Q: Can you provide the *.etl logfile in %localappdata%\Microsoft\Windows\SkyDrive\logs ??? to figure out what is wrong?

A:

F9174748 registered for NotificationId::SetupRequestingExit on ThreadId::Ui

Registering application window class

F9180778 registered for NotificationId::RequestSignIn on ThreadId::Ui

F9180778 registered for NotificationId::RequestExit on ThreadId::Ui

F9180778 registered for NotificationId::CoreApiSignedIn on ThreadId::Ui

F9180778 registered for NotificationId::MapLibraryComplete on ThreadId::Ui

F91826E8 registered for NotificationId::GetLibrariesComplete on ThreadId::Ui

2141

2013 22:35:57.648 configfile.cpp:235!readConfigFile (CRITICAL): Unable to open client policy file, errno: 2

2013 22:35:57.648 core.cpp:1010!loadGlobalSettings (ERROR): Error reading global configuration file,readConfigFile returned 0, fileSize is -1

2013 22:35:57.648 core.cpp:1072!loadGlobalSettings (NORMAL): loaded up global config file

2013 22:35:57.648 core.cpp:1073!loadGlobalSettings (NORMAL): cid:

2013 22:35:57.648 core.cpp:1270!handleNewSkydriveUser (NORMAL): Current cid=cce774511e636d19 which does not match last run cid=. Calling PreventSkydriveFolderMerge

2013 22:35:57.648 skydrivefoldermergeguard.cpp:53!SkydriveFolderMergeGuard::DeleteDatabaseFile (NORMAL): Successfully cleared the file DB from disk.

2013 22:35:57.648 skydrivefoldermergeguard.cpp:103!SkydriveFolderMergeGuard::PreventSkydriveFolderMerge (NORMAL): Successfully moved old skydrive folder from '%UserProfile%\SkyDrive' to '%UserProfile%\SkyDrive (3).old'

2013 22:35:57.648 configfile.cpp:235!readConfigFile (CRITICAL): Unable to open client policy file, errno: 2

2013 22:35:57.648 clientpolicysettings.cpp:985!ClientPolicySettings::LoadFromFile (ERROR): Unable to correctly read and parse the ClientPolicy.ini file.

2013 22:35:57.648 core.cpp:1253!initClientPolicySettings (ERROR): Unable to load the client policy document

2013 22:35:57.664 eventaggregator.h:233!EventAggregator<class std::basic_string<unsigned short,struct std::char_traits<unsigned short>,class std::allocator<unsigned short> > >::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000

2013 22:35:57.664 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000

2013 22:35:57.664 core.cpp:1448!sendPauseMessageToCore (NORMAL): Sending CORE_MSG_PAUSE_STATE to core, paused: true

telemetry.cpp:179!Telemetry::SetQosEnabled (QoS): QoS enabled

telemetry.cpp:202!Telemetry::SetUploadEnabled (QoS): Upload enabled

telemetry.cpp:54!Telemetry::SetLiveIdConnectionSettings (QoS): SetLiveIdConnectionSettings: ssl.live.com MBI_SSL

telemetry.cpp:69!Telemetry::Start (QoS): Start: Production

2013 22:35:57.664 syncperftrack.cpp:236!SyncPerftrack::StartStartupSync (NORMAL): Started startup sync.
ù/â
2013 22:35:57.664 synchelpers.cpp:882!SetupSyncRoot (NORMAL): Detected empty SkyDrive folder '%UserProfile%\SkyDrive' at startup

2013 22:35:57.664 syncengineruntimemanager.cpp:156!SyncEngineRuntimeManager::Initialize (ERROR): Failed to show/hide SkyDrive Shell Items, error code: 0x80070002

HRESULT not successful: 0x80070002, CoreApi::Initialize(), shell\skydrive\ux\coreapi\coreapi.cpp:57

HRESULT not successful: 0x80070002, FailFastHrWorker(), shell\skydrive\ux\shared\FailFast.h:166

Assert(syncEngineError): shell\skydrive\ux\coreapi\coreapiutilities.cpp (84): HRESULT failed (0x80070002): syncEngineError
Unexpected SyncEngine error code

After upgrading to Windows 8.1 Skydrive App cannot sync some files

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: sync

After successfully upgrade to Windows 8.1 from a native Windows 8 (which Skydrive app worked just fine) some files cannot be sync. All files are on the same folder but some of them (.wmv and .ppt extensions) keep trying to sync since two days ago. There are in this folder other files of same extension but they sync, even if a new folder is created and the file moved into it. There is any troubleshooting that can be applied on this case?

Multiple Contact Syncing Issues

22. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Linkedin, Multiple Contact Syncing, sync, syncing

My contacts don't appear to be syncing properly in a number of ways:

I've linked my LinkedIn account to my Outlook.com account. There are some LinkedIn contacts that don't synchronize with Outlook.com (most do sync). Why would certain contacts not sync?
When syncing with Windows 8.1 Pro, there are some contacts that don't sync with the People app. The same contacts sync just fine with my Windows Phone and other devices (Android, iPhone, etc). Am I doing something wrong?

Thanks in advance.

Contacts won’t sync from Android phone to my Outlook 2013

17. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: sync

My calendar and contacts in my Outlook 2013 syncs to my Samsung Galaxy S4 but when I put a contact in my phone it won't sync to my desktop

Problem with sync

15. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: sync

I keep getting this message when sync begins, even when I have deleted these files (the entire folder for that matter) weeks ago.

This prevents my skydrive from fully finishing the sync process.

I already uninstalled and installed again the app.

SD not syncing

12. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: sync

When I install the skydrive desktop app it syncs with no problems but the next time I turn on my laptop it doesn't sync and I can't see any way to log in. The icon then doesn't appear in the toolbar though I have customised it so that it should show. The folder is present but it is very much an offline folder. The only way I have currently found to make it sync is to uninstall and reinstall it. Obviously this is annoying and impractical. What would you suggest?

Thanks

Auto Sync

12. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft outlook 2010, sync

How to auto sync outlook.com email and Outlook 2010? Currently I'm only able to do it manually, that's if I REMEMBER to do it; thus the reason for an auto sync. I've set my Microsoft Outlook 2010 to sync every minute, which it does, however, I cannot sync the other direction meaning if I go to outlook.com to see any emails I've sent, deleted, received, etc. in Microsoft Outlook 2010 I can only see them if I manually refresh or sync it. I'd like my emails to auto sync both directions.

Error 0x800488EB

10. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Server Error, sync, Windows Live Mail, Windows Live Mail Error

I have two accounts set up in Windows Live Mail. Both sync just fine from home, one syncs just fine from work. The other one gives the error:

Unable to send or receive messages for the xxx account.

Server Error: 0x800488EB
Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x800488EB

Now, this is where it gets interesting. If I get off the work network and onto an open network and do a sync (which works), then get back on the work network, that account syncs properly from the work network for just about exactly 24 hours, then stops again.

I have done the remove/re-add thing, and there is no change. Note that this started up on its own one day after having worked fine for many years.

One thing I've noticed that's probably related is that, in Properties-Server-Server URL, the account that works looks for:

http://mail.services.live.com/DeltaSync_v2.0.0/sync.aspx

While the account that doesn't work looks for:

https://mail.services.live.com/DeltaSync_v2.0.0/sync.aspx

Note the secure URL in the one that doesn't work.

It turns out this is happening to others in our organization as well, but like with me not on all accounts.

I'd like to fix this either by finding what to change in the account properties or by white-listing something in our cyber-security system so that it doesn't happen for these accounts.

Thank you.

Malcolmn

09. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Hotmail Account, sync, Windows Phone

Hi,

I have recently purchased a windows 8 phone and this has shown up various issues with sync to Outlook.com. I had a Hotmail account which has been converted to Outlook.com, which is OK, but somehow the delivery folder for mail has become a sub folder in inbox. While the mails are appearing in that folder they do not appear on the phone. Tried to delete that folder in the hope that mail would then appear in inbox, but outlook.com won't allow it!!

So how to stop this and allow windows phone to sync the email? I do believe that somehow I may have created 2 mail accounts under the same title but again Can't see how to check that. The calendars and contacts do sync on a daily basis.

If I delete my account and re-create it I assume I will have to change passwords and everything?

Appreciate any input to resolve this. Would upgrading to Office 365 sort this out?

Regards

Malcolm neill

Skydrive crashes version 17.0.2015.0811_1

07. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Dear Microsoft, sync

Dear Microsoft,

Recently I've noticed that my skydrive no longer syncs my files and the reason is that skydrive crashes after less than a minute from start-up.

In the end of the logfile "FRED.dev=0.2013-10-08.0137.5680-1.log".

I see the following:

10-07-2013 23:37:25.150 drive.cpp:4028!DriveInfo::LoadInitialState (NORMAL): Drive 899E093C0F9C2E2C!103 starting with initial state - resync: 0, selective sync 0, sync root folders 1
10-07-2013 23:37:25.150 drive.cpp:2389!addPendingChanges (DETAIL): moved 26 pending files and folders into localChanges
10-07-2013 23:37:25.150 core.cpp:549!loadDriveContents (NORMAL): Loading contents for drive 899E093C0F9C2E2C!103 1: 31899 files, 5824 folders, SyncToken=LM%3d63514365163760%3bID%3d899E093C0F9C2E2C!103%3bLR%3d63514396206283%3bEP%3d3%3bLID%3d50551%3bTD%3dTrue, tSeqID=36
10-07-2013 23:37:25.150 syncserviceproxy.cpp:2209!SyncServiceProxy::StartChangeEnumeration (NORMAL): rootFolderID=899E093C0F9C2E2C!103 syncToken=LM%3d63514365163760%3bID%3d899E093C0F9C2E2C!103%3bLR%3d63514396206283%3bEP%3d3%3bLID%3d50551%3bTD%3dTrue
10-07-2013 23:37:25.150 filedb.cpp:968!freeDriveContents (CRITICAL): FAILED: assert(getAvlSize(&pDC->fileTree) == 0)
10-07-2013 23:37:27.031 storageserviceapi.cpp:70!LogResponse (NORMAL): GET LINK REMOVED (PERSONAL DATA) status:200/0x0 retry:0 size:91289 X-MSNSERVER:SN2____1010416

Question about Outlook Express