my account has been hacked and i NEED to check emails in it for employment and tax reasons.

everytime i try to reset the password, the screen you have to do it goes blank until you refresh, which then loads for about 1 second, then takes me back to the previous page.

i've had to create an alternative email just to try and get this sorted. 

i need to speak to an advisor asap to get this sorted. how can i do it?

thanks