hotmail plus renewal-billing issue

10. May 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
1) when I try to renew Hotmail plus at commerce.microsoft.com I get an error message:

 

error
Our system is temporary unavailable due to technical reasons. Please try again later. If the problem persists, please contact customer support.
  • Correlation ID: fdd5c34e-ab31-4620-ba7f-04053fb4789a
  • Session ID: 1fafa493-7658-4c41-9c25-d879f1317845

 

Has been happening all day and I don't believe it's a system availability issue.  Credit card info is valid. 

 

2) Am able to add Paypal as a pay option but the system won't default to it.  "Change payment method" re-adds Paypal but does not revert to it.

 

3) is there a phone number I can call in to renew?