For security, I use two-step authorization to log-in. Yesterday I changed my Hotmail Plus password, and now, after entering password to log-in, and then as 2nd step I'm prompted to request security code ( via text, phone call, or sent to my gmail email account), it now won't text it to my cell, which is what I almost always do .... with repeated attempts I get a message saying "We couldn't send the code, please try again". I've never had this problem.
Then, when that didn't work, I tried to have it call me the code, which system did, but then when I enter the code, I get exact same two-step authorization screen again / says on-screen again that it needs "two-step authorization", and prompts me to request another security code.
So it seems after password reset, all of a sudden the text option and somehow the call option now all of a sudden aren't functioning properly.
This morning,, upon trying again, I had it send the code to my gmail account, and when I entered that code, Hotmail Plus finally did let me into my email, that option appears to be the only option functioning.
How can I get text option and call option working again? I have no idea why the system for text option says "We couldn't send the code, please try again", and why call option doesn't seem to work either.
I use MSN Hotmail for business, and I'm pretty darn scared if I weren't able to get into my email. No Technical Support, no one to talk to, MAJOR detractor. I may need to consider changing over to Verizon, etc., for business / personal email, even though it would cost me more. What if I can never get Hotmail Plus in this regard working right again.
Help greatly appreciated! Thanks in advance!
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