Dear Tony Barrell,
This mail is confirmation that your subscription to Ad-free Outlook.com has been cancelled on 20 August 2013.
To reach Customer Support, go to https://commerce.microsoft.com, select 'help', click 'Getting help' and then click 'Contact Customer Support'.
Thank you for using Microsoft Online Services.
Microsoft Customer Support
I have tried to sort this out by telephone. I dialled a general support number, and then was transferred to an 0800 number that has nothing to do with Microsoft. The man there was fed up with receiving Microsoft-related calls.
I hope you can help me.
Best wishes
Tony Barrell
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