Hello,
under MS advisement I'm starting a new thread on this. Last week I logged into Hotmail account wiht iPad. Went through the prompts for transition to outlook.com. Came to the inbox to find all of my old emails were gone. Checked all of the steps listed under the other thread I posted to (http://answers.microsoft.com/en-us/windowslive/forum/mail-email/old-emails-lost-when-hotmail-converted-to-outlook/624a4cc6-7263-442e-954a-b31e3cb3a10f) and so far no success. In this thread most posters were receiving individualized help and I'm afraid that's what I'll need too. I don't believe that account content was lost due to inactivity, but will need someone to help me verify and all of the setting checks did nothing.
Thanks in advance for the help.
-Markus
Where can I find more information about the transition of Messenger to Skype?
However when I recently tried to sign in, it said I had either entered an incorrect password or didn't have a microsoft account.
I understand that Hotmail's transiting to Microsoft, and I assumed that I needed to sign up to a new microsoft account in order to access my hotmail account.
However I now appear to have a a completely new hotmail account - with the same address as my old one.
And I can't access any of my old emails (other than via my phone).
This is seriously the worst why to transition customers to a new service. I have now spent several hours trawling through online help blogs which don't seem to address the question that I'm sure millions of hotmail customers are asking.
The explanation to customers about what is happening and what they need to do to continue to access their service is terrible.
Please explain how I can access my inbox to my hotmail account.
regards
jaquiet
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