Outlook 2011 is missing email

14. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
I recently purchased a MacBook Pro with Mountain Lion installed.  I added Office for Mac: 2011, Home & Business.  OS and Office fully updated.

I have an IMAP e-mail account.  Outlook is not connected to an exchange server.

There are messages not showing up in Outlook that are showing in my inbox on the server.  

Troubleshooting steps:
Used Microsoft Database Utility to rebuild my Identity.
Used Microsoft Database Utility to create a new identity.
Deleted ALL Identities and rebuilt a new one.
Configured Mail to connect to same server without issue and no missing messages.
Removed all filters.

Additional information:
Status bar indicates "All folders are up to date."
Status bar indicates "Connected to mydomain"
Enabled Schedule "Send & Receive All" and added action to Receive Mail.
When I do a "Send & Receive All" from schedules, Outlook indicates downloading 6 messages, but the server has 10 messages in the user's inbox.  She has 4 messages in Outlook.  That does total 10.





There is a problem with the Office database but when I run the rebuild it says it can’t rebuild

25. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,
When I tried to start Outlook this morning I got the message that there was a problem with the Office database and it needed to be rebuilt.  The database utility says it can't be rebuilt.  I can change identities and Outlook will open but I have no emails, contacts or calendar.  I've tried everything on the MS website but nothing works.

How to EXPORT emails & contacts from Outlook for Mac to a USB disk so that it could be archived or used in PC for Windows?

21. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,
I would like to Export all emails and contacts from my Outlook for Mac to a USB drive so that it can be used in PC for Windows. I tried following the steps in Outlook, i.e. Export...to .olm files but I get faiure messages plus need to rebuild the Database using MS Database Utility. When I follow this instruction, after several hours it gives a message that the database cannot be rebuilt. I have important work related emails since 2003 which needs to be kept and transfered to my successor.

repair pst

17. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,
I just had to re-image my Mac. When I try to get the local pst files imported again, one of the fails with error message: the file is damaged and can not be imported. Is there a utility for Mac to repair (liek scanpst.exe)?