04. February 2014 · Write a comment · Categories: Uncategorized · Tags: ,

No matter how many times I request a verification code to verify my account I am not sent one. Firstly this happened when setting up my surface 2, after numerous attempts at getting a code it still didn't work. Now after letting my surface's battery run flat it is requesting a bit locker key. To get this bit locker key I need to sign in and verify my account, and as it was before, after numerous attempts, no verification code has been sent. I have called tech support and they suggested I reset my surface however if I do I will still be faced with this verification problem. Please help me.

02. January 2014 · Write a comment · Categories: Uncategorized · Tags: ,
I am setting up a new laptop with windows 8.1.  When asked to verify account I never received the email with the verification code. 

Hi

 

As of yesterday I have been locked out of my account, for which no explanation has been offered.

 

I recently moved from Sydney Australia to Scotland, but have been using my account for 2 weeks with no problems.

 

Because I no longer use the Australian mobile (0450260976) listed as my contact number, I cannot receive a verification code there...I am also unable to access my former work email address (d*** Email address is removed for privacy ***) to receive a code there. If I'm able to PROVIDE the number used for text verification - 0450260976 then WHY can't a code be sent to my new number? It's ridiculous.

 

I have submitted several questionnaires and have included passwords, contacts and email subjects as requested, but STILL have been unable to access my account, which has now been blocked.

 

The suggestion is made that I fill in the questionnaire from a computer I use regularly...that computer is still in Australia, so I cannot

 

I feel VERY frustrated - not to mention cheated - here...these are MY vital contacts and information, and I have been refused access to them for no good reason that I can see. Some of the emails and contacts I need ASAP as they contain information pertaining to bank accounts and transactions which will incur a financial penalty if I do not make payments at once.

 

I'm writing this at the suggestion of the online security team...my case number is 1227945174...and I have called Microsoft support TWICE (at considerable expense) and have had to create a new account just to post this question.

 

I can provide any details (addresses, passport number) you may require...PLEASE CALL ME ASAP on either 0750 2334757 or 01436 676614.

I misspelled the security email to receive my security verification code to change the email address where the verification code gets sent. i would like to change the security email address but i can't because the security can't be sent because its the wrong security email address. is there a way around this other than closing my account and moving onto a better email service? you think people who spent years in school who designed this system would of thought of this
After I receive the verification code (6 digit number), I try entering it in the verification box, but it only allows input of 4 digits. How do I solve this?
After I receive the verification code (6 digit number), I try entering it in the verification box, but it only allows input of 4 digits. How do I solve this?
As in title, is really disturbing process and now my windows phone cannot sending e-mail with error "reject by server".
And i must reply with open my outlook mail with browser and fill the verification code.

Need help to solve this issue.

Thanks
Need to verify my e-mail account *** Email address is removed for privacy *** go through the rigmarole of giving my phone # to get a verification code and it tell's me that it can not do it at this time, And has not been able to for 3 weeks. Is this subroutine coming back up anytime soon or does anyone have a workaround so I can send E-Mail from this account?