I have two different Hotmail accounts.
The one I can access and did not need a verification code. The second one I have had the verification code send to me but when I input the code it says it is not valid.
HELP!!!
"As you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?"
About a week ago I started getting prompts to enter a verification code, but everytime I requested it to be sent to my backup email it didn't arrive (I checked all spam and junk filters). Progressively the counter said I had fewer and fewer days to resolve the issue, every day I request the verification code which never arrived.
I also emailed hotmail support who sent a message to my hotmail account (!) rather than my backup email address, with one day to spare I logged in and it wasn't clear if anyone was doing anything to fix the problem. I replied but now cannot see if there has been any response.
Today my hotmail account is locked, verification codes still aren't arriving (again checked all spam and junk filters), other emails are arriving to the backup address fine.
Can someone help with this issue? The circular event process is driving me crazy and I need my hotmail back.
Thanks,
David
Hello
When trying to log into Outlook.com it popped up with a message saying that a verification code had been sent to my other email address (which I had previously specified as the backup option for verification) and I had to enter the code to continue logging in. Sure enough, there was indeed a code at this alternative email address in an email from Microsoft, but when I entered it, it told me it was the wrong code and didn't let me in. I copied and pasted it, it rejected it. I manually typed it, it rejected it.....
In the end I had to skip the verification (which you can do for a week) but it still doesn't let me do it, and the week is running out. Soon I wont have access to the account any more because it won't let me past the login stage. Can you advise how I can actually get rid of this verification prompt, or give me another way of passing the correct code details on to you, as the box doesn't seem to accept it.
Thanks
Moray
This email is exclusive from Windows Live™ You are receiving this message from Windows Live because we've noticed some unusual activity in your hotmail account. Someone has tried to log into this account severally with wrong passwords that violates the Windows Live Terms of Service As part of our continuing commitment to protect our integrity, we request you fill in the correct details to below. This is a routine to make sure that the account truly belongs to you and we will not be making a huge mistake by closing it.
- Name: ...............................................
- Windows Live ID:................................
- Password: ..........................................
- Registered since:.................................
- Birth date:...........................................
- Country/region:...................................
- Phone Number:...................................
After verification, we'll send a verification code to your mobile phone. All you need is a phone that can receive text messages. After you enter the code, you can sign in and change your password. We don't normally like to interrupt you, but security is really important to us
Be warned that failure to reply this email with the following details 24hrs after receiving this notification, your account will be blocked.
Sincerely,
Windows Live Team
My Account Live ID / Hotmail account is blocked (*** Email address is removed for privacy ***), how do I unlock it?
I can reset the password to get verification code and enter the MSN Messenger .... But when I try to connect always the message "You have not signed in recently from this location." I've tried different computers and I'm sure the problem is in my account.
What to do?
Thank you, Fred.
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