phone verification lets me change password but account still blocked?

10. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
Hi Guys,


My account *** Email address is removed for privacy *** was  'hacked' so i reset my hotmail pass word using the Phone Verification process. On doing so i am then sent a code to my phone which i put in and successfully change the password.

I then go to log into my email account as normal and it says "Someone may be using your email account" then prompts me to verify my identity again using ONLY an additional email address this time round. Problem is that this email is over 8 years old ( an old lycos.co.uk email, which they have wiped off the net) so i have no access to.

I then tried to fill out the form to prove my identity and was subsequently told that i did not do this successfully.

So i repeated the phone verification process ( But the same issue happens again)

This is my companies main email account and has all of  our customers correspondence ,so you could understand the frustration in being unable to access any orders/messages from them. I have been liaising with @MicrosoftHelps on twitter through my official company page in order to further prove my identity, i must say the guys have been a great help in assisting with this problem.

await your response.



Regards

J.Benjamin

How to stop getting ‘verification code’ spam on mobile?

10. August 2013 · Write a comment · Categories: Messenger · Tags: ,
My account had just been hacked recently. I answered some survey and I've got it back and thought using mobile verification would help preventing it from getting hacked again. But I keep getting text for the 'verification code' that I only requested once, and it is the same text over and over again. I've already received more than 10 same SMS for the past 24 hrs. Will I be charged? I tried to remove the mobile verification setting, removed my phone number but I still received the same SMS. Is there anything I can do now?

How to stop getting ‘verification code’ spam on mobile?

10. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
My account had just been hacked recently. I answered some survey and I've got it back and thought using mobile verification would help preventing it from getting hacked again. But I keep getting text for the 'verification code' that I only requested once, and it is the same text over and over again. I've already received more than 10 same SMS for the past 24 hrs. Will I be charged? I tried to remove the mobile verification setting, removed my phone number but I still received the same SMS. Is there anything I can do now?

Blocked from Hotmail account. PLEASE HELP ASAP. Gone through the verification cycle many times now.

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I have 2 hotmail accounts, 1 created over 17 years ago and the other about 11 years ago.  I do NOT remember my security question from so long ago.  The address from 11 years ago is now totally blocked and I use it for EVERYTHING! The address from 17 years ago will only be good for 3 more days before it is blocked for verification for an entire month! I badly need back into my main hotmail account: *** Email address is removed for privacy ***

 

I have gone through the verification cycle many times, all of the "security info page", "use a different verification option" and "I don't have these any more" options that you guys have suggested to other users that have posted the same issue and I am apparently not providing it with enough information to open it back up.

 

Please respond to my open email account *** Email address is removed for privacy *** within 3 days before this one is blocked also. 

 

Thank you!

Kim

 

[Moved from feedback]

 

My hotmail account is not working. I have filled the verification form my issue number is 96346505. I am unable to check the status of my issue. I have importand e-mails in that account. Help

07. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

My hotmail account is not working. I have filled the verification form my issue number is 96346505. I am unable to check the status of my issue. I have importand e-mails in that account. Help

 

My hacked account is *** Email address is removed for privacy ***

new created account is *** Email address is removed for privacy ***

 

How can I get my account unblocked? I have tried every procedure you have put in verification codes and still nothing.

07. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
How can I get my account unblocked? I have tried every procedure you have put in verification codes and still nothing. Wouldn't allow me to send out an email, received an error message saying there was suspicious activity. Nope was trying to send an email, absolutley nothing else was going on. Trying to get this resolved is crazy when you cant get any help!

When attempting to reset password through an email received after the verification process, I am receiving an error message that the service is temporarily unavailable. Please help,

05. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Hi, I received a message that my account had been compromised and that I needed to verify my information.  After filling out the questionnaire, I received an email with a link to reset my password.   After clicking on the link, I receive an error message saying that this option is temporarily unavailable and to try again later.  I have been attempting to reset my password for over a week now with no luck.  Please help me to reset my password, I have important information that I need to access.  I have completed all the necessary steps including the verification questionnaire (and received a response stating I had successfully verified my account).  

Thank you, 

Jeanne 

Account register date

03. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Hi all, I have passed the verification process but the only thing I received in e-mail was two links (no verification code). Could I still get to know the registration date of my account? Thank you.

ive tried the verification submit form 8 times and its obvious that it is some bot that is doing the same thing over and over again and wont even try to get your account back.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I believe i created my first hotmail back in 2001 if not earlier. 2011 i got blocked because i RECIEVED too much spam mail (what?). Yeah, whats up with that? Ive tried this verification form for about 8 times, and the same BOT answer every time gets me on my nerves. The password is still working, but i cant access my account. Its pretty obvious that my account isn't hacked because why isnt my password changed? i can provide the name of the account, personal info and last sent mails. I wont do the form again because its obviously not working, i need to speak with a real human and not some bot.

Thank you.

Please do not link me some "Kindly click at this link to change ur password" because ive done that 101010010101010010101010 times without success, because i cannot remember my secret question which i made 12years ago.
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