Question about Outlook Express

Hello

When trying to log into Outlook.com it popped up with a message saying that a verification code had been sent to my other email address (which I had previously specified as the backup option for verification) and I had to enter the code to continue logging in. Sure enough, there was indeed a code at this alternative email address in an email from Microsoft, but when I entered it, it told me it was the wrong code and didn't let me in. I copied and pasted it, it rejected it. I manually typed it, it rejected it.....

In the end I had to skip the verification (which you can do for a week) but it still doesn't let me do it, and the week is running out. Soon I wont have access to the account any more because it won't let me past the login stage. Can you advise how I can actually get rid of this verification prompt, or give me another way of passing the correct code details on to you, as the box doesn't seem to accept it.

Thanks

Moray