For some reason, I cannot upgrade to the paid (ad-free) account. That vertical stripe on the right is really annoying, and also, for some reason there are no ads showing, so it's just an empty vertical strip, taking up screen space and making reading e-mails really hard b/c the visible window is very narrow

can someone help?


My profile picture in my Hotmail account shows a green stripe to the left of it after I save it. I made sure the original image is small and saved it for the web, so weight can't be the issue here. How do I get rid of that green vertical stripe? When I chose the position of the image for the square it looks fine, as soon as I hit save, that green thing appears.