Windows Live Hotmail Plus customer service appears to be nonexistent. We have already spent hours in chats and phone calls with Microsift where they send us in endless circles of people who tell us hope sorry they are and then transfer us to another useless
person who repeats the process.
Our Windows Live Hotmail Plus account is paid in full until next July. A few days ago we just stopped receiving emails. We access our account online and we can still send messages. How do we get this fixed so we can get our emails. Various people have
told us their emails to us are bouncing back as undeliverable.
My MSN Personal Address account (which has my personal domain name in the email address) and Windows Live Hotmail Plus account were cancelled because the credit card on file expired. I updated the credit card info and the Windows Live Hotmail Plus account
was changed to Ad Free Outlook.com (which I understand replaced Windows Live Hotmail Plus) but the MSN Personal Address subscription was not reactivated. As a result, I am able to send email but not receive them from my personal address accounts. I have
been on the phone and in chats with a half dozen Microsoft and MSN tech and billing support people for the last 36 hours and keep getting a runaround. Most didn't even seem to know what MSN Personal Address is. Can someone help?
My subscription to Windows Live Hotmail Plus was cancelled because my credit card number had changed. How can I get this subscription again?
My subscription to Windows Live Hotmail Plus was cancelled because my credit card number had changed. How can I get this subscription again?
My subscription to Windows Live Hotmail Plus expired & so did my credit card but profile is blocked. How do I get into my Profile to update my credit card?
My subscription to Windows Live Hotmail Plus expired & so did my credit card but profile is blocked. How do I get into my Profile to update my credit card?
Been cursed with a really nagging problem for over two years now even though I subscribe to Ad-free Outlook for over a decade (problem started with Hotmail Plus). I cannot send nor forward emails with more than 4 attachments, which is extremely frustrating.
I have tried different computers and browsers, updated Silverlight and checked for more Windows Update, the problem never gets fixed so I assumed it has to do with my account. Can somebody do something about this? I've seen many people having the same issue on many forums. Last year, the problem was solved for a week after I escalated and came back right away (I also had publicity displayed even though I had a paid account).
From: *** Email address is removed for privacy ***
To: *** Email address is removed for privacy ***
CC:
Subject: RE: SRX1187601528ID - Windows Live Hotmail Plus
Date: Mon, 12 Nov 2012 17:37:18 +0000
Dear Blank Blank,
We have receive the sceenshots you provided. As of now, we have not receive any updates but as soon as we obtain any information we will get back to you.
Sincerely,
Windows Live Hotmail Plus - Escalations Team
We have receive the sceenshots you provided. As of now, we have not receive any updates but as soon as we obtain any information we will get back to you.
Sincerely,
Windows Live Hotmail Plus - Escalations Team
My account seems to be working fine, but I keep getting this email message:
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Once I was migrated to Outlook.com I could not update the CC used for my Windows Live Hotmail Plus subscription and now it is expired.
Now under Outlook.com I would like to reactivate my service however the only customer support option provided is to use these community forums which I consider unsecure and completely inappropriate for resolving customer issues regarding billing information. I would like either a way to reactivate my service online myself or a phone number to customer support to a person who can work with me to accomplish this.
Please help
Regards
Mike Doty
I have been sent several e-mails saying: "We are contacting you because we have been unable to charge your credit card for your Windows Live Hotmail Plus service(s) being billed to you through Microsoft Online Services. etc. etc." I must have gotten a
new card in the last year & forgot to change the information. The e-mail tells me to go to https://commerce.microsoft.com to update it, which I did, and it asked me to update my security information. I no longer have/use the e-mail address it presented, so
I changed it.
Now the page says: "We have a waiting period for the updates to take effect. On 8/6/2013, we'll delete your old security info... once this is deleted, you'll be able to verify your account with info you have access to." Well, now I'm confused because it won't let me get past that, so I am unable to change my card information. How can I do that? The date the updates take effect will be past 30 days, so I am concerned that I am going to lose my e-mail data, images, etc. in the meantime. Should I start moving it, or what will happen? Thank you in advance for your answer(s).
Now the page says: "We have a waiting period for the updates to take effect. On 8/6/2013, we'll delete your old security info... once this is deleted, you'll be able to verify your account with info you have access to." Well, now I'm confused because it won't let me get past that, so I am unable to change my card information. How can I do that? The date the updates take effect will be past 30 days, so I am concerned that I am going to lose my e-mail data, images, etc. in the meantime. Should I start moving it, or what will happen? Thank you in advance for your answer(s).
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