ACTION REQUIRED
The last moderator I spoke to (see bottom of post) also said that this issue is ready to be escalated to Support Specialist for further investigation. Please escalate this issue to a Support Specialist now.
LINKS
Below is a link to the other thread I was posting to, before I created this one. This other thread also deals with the same issue.
DESCRIPTION OF ISSUE
- I cannot send or receive emails using the aliases I have created for my Microsoft Account.
- The aliases I created DO appear under Account Settings > Account Aliases
- The aliases I created DO NOT appear under Managing your Account > Your Email Account > Outlook Aliases.
FURTHER DETAILS
- I created all the aliases using "Microsoft Account > Account Settings > Add or change aliases > Add alias"
- I created these aliases more than a week ago, and have received no confirmation or activation emails regarding these aliases.
- No error messages have appeared whatsoever, during creation, or after.
In this public forum, I am unable to provide more specific information such as screenshots, or a list of my affected accounts.
A MESSAGE TO OTHER USERS WITH THE SAME ISSUE
Getting someone to actually deal with this issue has proven extremely difficult so far, so I also suggest you do what I have been advised to do and request that your issue be immediately escalated to a Support Specialist.
I sincerely hope this post is somewhat helpful to others!
THE ADVICE I WAS GIVEN
Eugene R. replied on October 22,2013
Microsoft Forum Moderator
Hi Luke,
I do apologize for the confusion.
For us to better assist you with your concern, please create your own thread and provide the URL of this thread to your own thread and inform the next moderator that your issue is ready to be escalated to Support Specialist for further investigation.
This will help us monitor your issue and focus on your concern alone in your own thread.
Your patience and cooperation is greatly appreciated.
Thank you.
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