... on my drop down box under the "Manage" tab and Outlook won't allow me to create a group with the people I want. I went online and have the correct instructions to build a group  - it's just not letting me do it.  I have an older version of Outlook, probably 2003.

I have 12 people and 13 e-mails to add, but it keeps building me a "group" of 7 people.  The same people - over and over again when I keep trying to re-do it.  The group function ignores the other 5 people even though they have msn and gmail addresses. 

I even made sure each person is in my personal address list. 

then I though I'd just build a secondary group -- it only added the first person to the list and ignored the other 4 people. 

1) Why is my manage drop down box different than it should be (missing the "manage groups" option).

2) Why can't I add whoever I want to to my group/s? 

What is wrong and how can I fix this?



Finally, is there any backdoor way to contact Microsoft and get help?