Hello,

I was hoping someone could help me out.  I am trying to migrate myself and my wife over from google docs to domains.live.com and I am getting the following error when I try to add her account name to her domain. 

The requested account name is already in use or was used in the past and has not been through the required waiting period to re-use.

I am certain she doesn't have an active account with that *** Email address is removed for privacy *** combo, any help on this would be appreciated.

Thanks so much