Hi there,

I am trying to open some emails which contain an invoice in a PDF attachment.  I know I have never deleted these emails so they should be there somewhere.

I know the required emails are from December 2010 and I have used the 'advanced search' function: in the 'from' field I have input the users' email address. In the 'Keywords' field I have input 'PDF' and then for the dates I have input 01/12/2010 - 01/01/2011 and clicked the 'has attachment' option.

This brings up the 3 emails I require, and the dates are listed as 13/12/2010, 16/12/2010 & 17/12/2010.

However, for some reason, when I click on ANY of these 3 emails, Hotmail/outlook has for some reason attempted to 'group' the messages into a handy 'conversation' view which has grouped a great deal of irrelevant emails between me and the company in question... but not the required emails, despite the fact that the advanced search has located them...

It doesn't matter which one of the 3 emails which the search function found that I click on - when opened up, the top email in them all is from Thursday 14th July 2011... and the final email in the 'grouped conversation' is from 26th April 2011.

It is as if there is a record and template of the emails I require, but it has grouped every single email between me and the company and then just deleted anything older than 26th April 2011, but left a trace of the email once existing in my inbox - which is no good at all.

- Has anyone got any advice or a solution to this situation?

- Is there a certain setting I can change, or a browser, or older version of a browser which I can use which will let me see every email I search for individually instead of automatically grouping them in this way and not letting me see the emails I actually need to see?

OR is there somewhere the attachments are stored on your server which I can have forwarded to me?

Many thanks in advance for any help on this urgent matter.

Regards,

Steve