Trying to update 2011 version of Office for Mac Home &Student to include Outlook

14. May 2013 · Write a comment · Categories: Outlook for Mac · Tags: ,
I have the 2011 version of Office for Mac Home &Student. I've registered it and my account shows that I have it and that the product key is correct. When I try to update to get Outlook, I get the following message:

The product key is not valid. Make sure that you entered the correct key.  If the key doesn't work, contact Microsoft Customer Service and Support.


 How do I get around this? I have rechecked the product key and I'm sure it's correct, and yet, I still get the same error message. Clicking on the link only got me to the forum. Does anyone know how to proceed or have a number to call so I can speak to a support person?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.