Hello,

My name is Miriam and I have called on several occasion to receive the access code that accompanies the link to unlock and regain access to my original account, *** Email address is removed for privacy ***

I have opened a new account to which escalations can hopefully send the access code and link to unlock my account. The new email account is *** Email address is removed for privacy ***

I have two reference numbers provided by escalations technical support at Microsoft. These reference #'s are 1212072274 and 1212244989

I have sent an account recovery request on July 16th and July 18th, and have received an email titles "Final Update" on July 18th.

I received a request for feedback on July 22nd, to which I provided feedback.

I provided an account recovery request on July 24, with Issue # 94666509

I received another Final Update on July 24th regarding my locked out account *** Email address is removed for privacy ***

I have received a Windows Live Customer Support Response on July 26th, with Reference # SRX1212072274ID. This email stated that I had received a password reset link to my alternate email address *** Email address is removed for privacy ***

Upon attempting to access this link, I was asked for a password/code which was never provided to me with the link. As a result, when I attempted to access this link a second time, I was advised that it had already expired.

I contacted Windows Live Customer Support again, and on July 27th was advised via email that I had again been provided with a password reset link, and once again it expired before I had received any new password or code to unlock my account. The email subject line had reference # SRX1212244989ID.

Today, I have once again called Customer Support and was advised to open a new account. I did so, and the new account is *** Email address is removed for privacy ***

I was advised that once a new account had been opened, I should then go to answers.microsoft.com and post as much information as possible related to my case, so that I may hopefully receive a THIRD password reset link, but this time, with the code or password to accompany it, so I may finally unlock and access my blocked account.

I await your prompt response. I have been dealing with this issue patiently for about three weeks now, and hope to finally be able to resolve this issue and recover more than 15 years of email information which is currently in-accessible to me. Thank you.