Original Title: HOTMAIL PROBLEM ON MOBILE PHONE - URGENT

I have recently bought a new laptop with Windows 8. Due to tech problems, Microsoft technician kindly ' took over' my laptop and sorted out the setting for me whilst I was online. They explained to me that I needed a Microsoft acct which was set up as <removed by moderator> to enable windows 8 to run. They also advised me that Hotmail had changed to outlook and they set up an outlook account for me <removed by moderator> (although I cannot recall what password was set up on that, I thought they said it would be the same one as my Hotmail acct ???   However I can still receive my Hotmail emails on my laptop and I receive the odd email to my <removed by moderator> and this is where I can see my <removed by moderator> emails (very few of these received). My main problem at the moment is that I rely heavily on my mobile phone advising me when I have new emails for my gmail acct <removed by moderator> and my hotmail account <removed by moderator>  All was ok until I went onto windows 8 and I was given this new outlook email address to replace Hotmail - I know find that I have a constant notification message on my mobile phone <removed by moderator> saying -  Account Shirley Philipps requires re-login. When I click on this to perform the task I am shown a sign in window asking for my Microsoft acct and password. I have tried inputting my <removed by moderator> and the password (it doesn't like that) I have tried <removed by moderator> and guessed at all the passwords I have ever had and it doesn't like that and then tells me to sign in using my <removed by modereator> acct. When I do this it tells me that there is a mismatch with the name and password and to try again.  One thing is for certain I DO KNOW MY HOTMAIL ADDRESS AND PASSWORD.  Please do your best to try and sort this out for me as I am now getting to the end of my tether with it.  My home telephone number is <removed by moderator> (my mobile signal where I live is virtually non existent when it comes to voice calls).  Also please note that I do not always get alerted to my Hotmail / outlook emails anymore on my mobile phone although I have not changed any of the settings on my phone.

Many thanks,

Shirley Philipps

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