During the last 2 weeks, on 3 occasions, including at present, I have been unable to access my eMails. When I access Internet Explorer, my computer defaults to the hotmail address, the list of eMails appears on screen, but when I click on "unread" items (the ones in bold type) nothing happens. Initially, I 'phoned my ISP (Telstra BigPond) who quickly fixed the problem. However, after 3 days or so, the problem returned. I 'phoned the ISP again 2 days ago, and was then told to 'phone 132058 (the Microsoft customer service & support centre). Initially, access was again avaliable, but only briefly. This morning, Microsoft tell me to contact Big Pond, and Big Pond tell me to contact Microsoft. NOT good enough!!

It has been suggested that I somehow have a "blocked free eMail account". How?? Why?? This problem of not being able to access eMails has only happened since I was recently forced to move to a new residential/service address.

It seems pointless for Microsoft to continue to send me eMails (3 so far) which I can't access because of the problem, whatever it may be, without at least 'phoning me first, on ***** . There is a messagebank service for when I'm not at home.

Kindly FIX the problem urgently, and 'phone me accordingly !!!