This seems to be a very prevalent problem, but I am unable to verify the age on my account.  I have setup accounts for both of my kids, but I can only get as far as choosing a credit card to verify my age, but the process fails.  I have tried multiple credit cards, different laptops, different browsers, etc. 

I have even had the kid's account request access from the parent via email, this process fails too.  I have also faxed a copy of my DL along with the requested information to 425-936-7329 over 2 weeks ago without a response.  Please help.