I have contacted Microsoft regarding resetting my Microsoft Account password. They send it to escalations who have me fill out a form, but I'm unable to complete it.  The same problem occurs when I got to the link to reset password. 

The error I get is "Your email address can contain only letters, numbers, periods (.), hyphens (-), and underscores (_).  It can't contain special characters, accented letters, or letters outside the Latin alphabet."

Well my email address doesn't contain any of that as is was provided by the college I went to 5 years ago. The problem is that the account email address listed is invalid in sense that it dropped .edu at the end.  I've called numerous times over the past 40 days and escalations always sends me to the same link that I can't complete.

I either need to have my password reset for me or I need to have my Xbox Live account linked to a different Microsoft Account.