Hi,

I turned my XBOX on the other day to find it requested my LIVE email and password i am guessing this is something to do with the Hotmail,outlook merge, after trying a few times with the error 'Incorrect password of email' i then tried signing in on Microsoft.com, again no luck so i tried the security question and again no luck ( i have not used my live account for emails of signed in for a long time as i only use it for my 'XBOX LIVE') so i then tried a account recovery (Account recovery request 104042974) i then received an email saying Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership, so i am a bit stumped as of where to go from here? is there anyway to recover my account as i cannot get on my 'XBOX LIVE' account (Donkeypunch2402)

Thanks,
Jake

My return email is *** Email address is removed for privacy ***