Hello, I've being trying to access my account for 2 days now with no results. apparently, someone managed to hack into it and even changed the alternate email address so I can't request a password reset and I can't remember the answer to my secret question
so I obviously opted for the "alternate method" or however you want to call it in which you enter as much details as possible to request a password reset. Well, I did that and an automated response sent an email to the address I added saying:
"Unfortunately,
our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our
commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner." etc etc The problem with that is that I've entered as much info as I can recall. Including the subjects of some emails (sadly most of them are just FW or RE) And the only 2 addresses I write to from that email.
So, what else? What else do I need? I entered my name (obviously) my date of birth, Like I said I can't remember the answer to my secret question so that's of no help and my password is the only one I've ever had so there are no "last passwords used" with
this account...
Also, let me say that having to OWN an active account to be able to post for help recovering my account is kinda counterproductive. It's a good thing I have this account-
Anyway, please, I need help ASAP as I honestly have no idea as to what else can I do to recover my account and I N-E-E-D a document attached to one of the emails in there.
Thanks in advance.
Recent Comments