My account has apparently been blocked due to spam email (I have no knowledge of this so assume the account has been hacked), the accoutn in question is "Removed PII"(I have had to create a separate new account in order to post this request for help).
Unfortunately the process that is in place to unblock the account does not work for me as it does not send the code required to a location I can access.
I keep getting taken to a page that says my account has been blocked, and once I continue there is a question asking how I want to receive the code that will unblock my account. The prompter only gives me one email address that the unblock code can
be sent to but I do not know what account this is (it looks to be the account that is blocked..).
How can I get the code sent to me on a different back up email? The new address I have set up could be used (Removed PII) or even my mobile number (as the account does not have a record of my mobile number that option is not currently open to me).
Any help that is available quickly to unblock this would be appreciated, form the forum it looks as though a lot of people have the same issue so am surprised a better solution has not been put in place.
Thanks
Laurence
Recent Comments