Hi,

I had created a hotmail account before microsoft announced outlook.com. The id is: *** Email address is removed for privacy ***. When microsoft announced outlook, i decided to try it first by creating a outlook.com user id with the above name - *** Email address is removed for privacy *** (i did not upgrade from hotmail to outlook , rather created a new outlook.com id with the same username). It was a quick decision and i did not spend much time thinking about potential problems in future.

After i tried outlook.com with the new id, i wondered about my hotmail id with the same name and tried to upgrade it to outlook.com. Hotmail showed a message that the username already existed and so i can't upgrade. So, i closed the outlook.com account and as per microsoft policy, the id would be available after 1 year. So, i figured i could upgrade my hotmail account after 1 year. Now when i tried to upgrade, i find the upgrade to outlook.com option has disappeared from mail settings. I understand microsoft removed it as all hotmail accounts were automatically upgraded to outlook account. But my email id is still showing *** Email address is removed for privacy ***. So, could somebody help me in upgrading my hotmail account to outlook.com? I also have another idea in mind if the first option does not happen, should i just close the hotmail account and open a new account with the same username in outlook.com? I don't have any important mails in my inbox.

Thanks for your help.

Kind regards,
Vikram