Hi,

I just logged into my Hotmail account to search for an email which I received a few weeks ago and discovered that all my old emails have disappeared! The oldest email I have is now from 12/09/2013. I have not deleted or archived anything. I have moved any of the emails in question to new folders. I have not been asked if I want to delete old emails. I have given no one permission to do this and I log into my account at least 4 times a week. I don't always look at the old emails, so I don't know exactly when they disappeared, but certainly even last week I still had emails dating back to July/August this year and now they are just gone. What is going on??! Is this an issue with the change to Outlook?

Please can you help? I had saved messages from years ago because they were important to me - from friends/family and I am not prepared to accept they are just gone.

Kind Regards,

Lizzie