I received this message when trying to login to my outlook web email on Monday:
“Your account has been closed. It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.”
I have no idea why this would have occured unless it is related to my account being hacked a couple weeks ago. I been trying for three days to get someone to help fix this. I submitted a support ticket and got this message in return:
Subject: RE: SRX1214763318ID - Windows Live Hotmail
Hello,
We have received a recent request to reactivate your account, however, when we checked we noticed that your account was already active. Due to the account not being blocked we are closing this case as resolved. If you need help with Outlook.com or other Microsoft
products please visit http://answers.microsoft.com/en-us .
Sincerely,
Chenee
Online Safety Team |
But I still cannot access my email and get the same message when I try, and I cannot get anyone at Microsoft to respond to me. Is there anyone at Microsoft who has any interest in helping me? This has screwed up the past three days considerably. Since
I cannot access outlook email, if anyone will help me the email address is *** Email address is removed for privacy ***
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