1. Perform Windows
Update
2. Uninstall Essentials by following the steps within this link.
3. Delete the following files for a clean installation:
For 32 bit
C:\Program Files\Windows Live
C:\Program Files\Common Files\Windows Live
For 64 bit
C:\Program Files(x86)\Windows Live
C:\Program Files(x86)\Common Files\Windows Live
4. Disable firewall (Note that disabling the firewall makes your computer prone to virus attack. We suggest that you only visit the websites below and enable your firewall after installation is done).
5. Reset browser to factory settings.
6. Reinstall Windows Essentials:
Windows Essentials 2012 (for Windows 7 and Windows 8)
Windows Essentials 2011 (for Windows Vista and Windows 7)
Can anyone offer any additional assistance with this matter?
Recent Comments