hi

i had to for some reason use system restore and create a new account into Windows 7.

In order to save all preferences from different applications i copied "appdata" folder to the new account directory.

But, "Windows Live Mail" & "Windows Live Messenger" stopped working. At Sign in, it goes to "Loading Contacts" and error comes.

i tried to do windows update but there is only windows bing update available.

it keeps crashing.

Error shown is as follows (in event viewer)

[quote]

Faulting application name: wlcomm.exe, version: 16.4.3505.912, time stamp: 0x50511008
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x3e0
Faulting application start time: 0x01ce3a75e770fe5f
Faulting application path: C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 26fb55e4-a669-11e2-9962-f04da252ff7f

[/quote]

[quote]

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: wlcomm.exe
P2: 16.4.3505.912
P3: 50511008
P4: StackHash_6e44
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:

Attached files:

These files may be available here:
C:\Users\Admin\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_wlcomm.exe_9bc39255e1c2cd3f88dd9fb4a26117f3a394778_17466845

Analysis symbol:
Rechecking for solution: 0
Report Id: 26fb55e4-a669-11e2-9962-f04da252ff7f
Report Status: 0

[/quote]

i have tried following so far: 

1. reinstalled "Microsoft Windows Essentials" using webinstaller but same error.

2. delete all AppData\Windows Live data files

3. clear registry keys as per http://answers.microsoft.com/en-us/windowslive/forum/messenger-wlsettings/live-communication-platform-has-stopped-working/e21b9d21-944a-4127-af45-57d1312756f3

Kindly help

Thanks