I am running Windows 8.1 and have downloaded Windows Live Mail as my email program.  I receive messages to my inbox, but shortly thereafter they disappear and a message appears which says there is nothing to view as it may be hidden.  I have checked my View settings versus other email accounts I have (where the emails are not being deleted) and even in this account my Sent emails are not being deleted, only my Inbox and my Deleted items.  This is an IMAP account.  I have also gone to the internet and accessed my email account via their webmail and there is nothing in my Inbox.  I have been on the phone several times with my email provider and they basically say it's because it's an IMAP account rather than a POP, but that doesn't make sense to me because my sent messages aren't disappearing and this isn't happening in my other email account.  Please help.

JL