Out of nowhere yesterday evening, Windows Live Mail stopped communicating with my mail server and I had made no changes to the account at all. It would time out after 60 seconds. As the mail client on my phone still worked, I knew it wasn't an issue
with the server. I took the following steps:
- Verified settings with hosting company, all were correct
- Removed and re-added the account. It will connect to the server and redownload all messages up until the time that the issue started occurring.
- Accessed webmail and deleted the last couple messages that came in before it stopped working and the message after it stopped working as well.
- Ran virus scan
- Ran a repair on Windows Essentials
- Removed and reinstalled Windows Essentials
- Retest, same issue
- Installed Thunderbird to see if it was my computer or Windows Live Mail. Thunderbird worked perfectly fine, no issues, no errors.
- Did a COMPLETE removal of Windows Essentials including registry keys, etc etc etc
- Reinstalled Windows Essentials
- Set it back up and experienced the same issue.
- Removed the account
- Readded using SSL/TLS settings. IT WORKS! The only issue is that I don't have an SSL/TLS certificate so I get an error message whenever I open the program.
- Went back to no SSL/TLS, same issue occurred.
So at this point, it is 100% confirmed after several discussions with my hosting company as well as HP that this is an issue with Windows Live Mail. For whatever reason, with the correct settings it WILL NOT connect to my IMAP server without SSL/TLS turned
on. Which is a pain because I get an error message any time I close/reopen the program.
Any suggestions would be much appreciated!
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