Okay I'm sick of how this is getting handled! I've called support 3 times, and written twice and they sent me here. IN DETAIL this is how this **** happened! I wanted my XBOX live id to be connected to a different email address (the one on it was hacked), for SOME reason when I added this address to my account it created a totally different one, that i didn't even care about. So I called support, this idiot told me in order to get the email FREE from that **** id, that I had to make it so it wasn't attached. Here's how that went: -Made me create alias onto primary account. -Told me to make THAT alias (chibimiki) primary, and then DELETE the account for my primary email (*** Email address is removed for privacy ***) -(WAS NOT AWARE EMAIL AND FOLDERS WERE GONE YET) - Told me to CLOSE account for chibimiki. -Told me account was free to be put on another live id, and to sign in to make sure. Signed into *** Email address is removed for privacy *** (ACCOUNT DOES NOT EXIST is what I got in return) -Agent had to then get supervisor because he didn't know where he messed up. Supervisor told me to contact HOTMAIL support. Contacted support, sent me BACK to XBOX. New xbox agent said other person had no idea what he was doing and told me to reactivate the account (chibimiki), was not able to recreate *** Email address is removed for privacy ***. Had to add as an ALIAS to chibimiki for it to come back. Told me to make Otakuchibishojo as primary again, got my CONTACTS back but ALL my folders and important emails are LOST. Tried to contact live support (chat box) said they should be able to help and to wait 24 hrs for a response. Got response, told me they could fix it, and then for some reason closed my case and refused to help! Sent me here because they said a "Moderator" would be able to help better. All I know is because I was stupid enough to ask XBOX for help with something they ruined my account. There were VERY important emails/documents in that account and I want them back! I've asked for help so many times that I'm sick of it. Is there actually someone who can help me here? Or do I need to just get a hold of some sort of supervisor for outlook? Or do they just not care about their people? All I'm asking is can I get my stuff back? Because there HAS to be a way to get it back.